What to Do If You Bought a Fake

Stop using the device immediately. Do not finish it "just to get your money's worth" — the health risks are not worth it.
Contact the retailer for a refund. Licensed vape shops and authorized retailers will typically issue a refund if you can demonstrate the device is counterfeit. Unlicensed sellers may refuse — another reason to buy from legitimate sources.
Report to the FDA. File a report through the FDA's Tobacco Product Violation Reporting system. Include the retailer name, location, date of purchase, and photos of the device and packaging.
Report to CBP. If you purchased online from an international seller, report through CBP's Intellectual Property Rights (IPR) portal.
Report to your state attorney general. State consumer protection offices handle counterfeit product complaints and can investigate local retailers.
If you experienced health issues: Consult a healthcare provider immediately and file a report with the FDA Adverse Event Reporting system.

Stop using the device immediately. Do not finish it "just to get your money's worth" — the health risks are not worth it.
Contact the retailer for a refund. Licensed vape shops and authorized retailers will typically issue a refund if you can demonstrate the device is counterfeit. Unlicensed sellers may refuse — another reason to buy from legitimate sources.
Report to the FDA. File a report through the FDA's Tobacco Product Violation Reporting system. Include the retailer name, location, date of purchase, and photos of the device and packaging.
Report to CBP. If you purchased online from an international seller, report through CBP's Intellectual Property Rights (IPR) portal.
Report to your state attorney general. State consumer protection offices handle counterfeit product complaints and can investigate local retailers.
If you experienced health issues: Consult a healthcare provider immediately and file a report with the FDA Adverse Event Reporting system.

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